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Customer Service Agent (6 month contract)
Salary undisclosed
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Job Responsibilities:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Perform accurate and prompt entry of orders in the system
Ensure timely and accurate processing of orders received through the order hotline and faxes
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
Any other duties assigned
Job Requirements:
Minimum ITE, Diploma preferred
Good verbal, communication and interpersonal skills
Call centre experience preferred OR
Experience in customer service/customer support role advantageous
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Perform accurate and prompt entry of orders in the system
Ensure timely and accurate processing of orders received through the order hotline and faxes
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
Any other duties assigned
Job Requirements:
Minimum ITE, Diploma preferred
Good verbal, communication and interpersonal skills
Call centre experience preferred OR
Experience in customer service/customer support role advantageous