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  • Full Time, onsite
  • RN Care Pte Ltd on behalf of RN Care Pte Ltd
  • Bukit Merah, Singapore
Salary undisclosed

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Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,500 - $3,500 per month
  • Immediate start available

  • Extend a warm welcome to clients and their pets, ensuring a professional and positive experience from arrival to departure.

  • Respond promptly to client inquiries, offering clear and concise information about services and treatment options.

  • Facilitate the check-in and check-out process, ensuring a seamless and efficient experience for clients.

  • Accurately handle patient registrations, gather required documents, and manage check-ins for both routine and urgent cases.

  • Update and maintain precise patient records, as well as client information, as necessary.

  • Keep clients informed about wait times, treatment progress, and other relevant updates during their visit.

  • Oversee clinic paperwork, process payments, and ensure records are organized in compliance with hospital policies.

  • Handle phone calls, emails, and messages professionally, schedule appointments, and address client inquiries.

  • Prepare and manage billing and payment transactions with accuracy and efficiency.

  • Maintain a clean and organized reception and administrative workspace.

  • Help manage client flow efficiently, especially during busy periods or emergencies, to maintain high service standards.

  • Perform other tasks as assigned to support the daily operations of the hospital, enhance patient care, and maintain excellent service delivery.

Requirements:

  • Experience as a customer service officer or similar role in a Medical Clinic setting.

  • A dedicated focus on delivering exceptional care to both animals and clients.

  • Capable of performing efficiently under pressure in a high-paced setting.