Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Head of Product - Customer Care

Salary undisclosed
Checking job availability...
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It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

Let’s join us in shaping how our users explore and find the best travel experience in our app, from Southeast Asia to the world! We are actively seeking a dynamic and visionary Head of Product for Customer Care to help define the experience of our customers around the world!. If you possess a passion for building a roadmap containing cutting-edge technology, driving innovation, and leading a team of experienced and talented product managers, we want you to be a part of our team.

  • In your day-to-day activities, you will collaborate with cross-functional teams, ranging from product groups, Customer Service ops and Customer Experience to ensure making Traveloka users journey to be as effortless as possible, pre- and post-purchase while ensuring the operations remain efficient

  • Design a customer-facing product supporting customers across channels (Phone, Chat, Social Media) on one side and an agent-facing product supporting our Travel Specialists around the world on another side which balances customer experience and cost

  • Benchmark and analyze the best Customer Care related products or solutions in the market and decide which one to integrate with Traveloka’s proprietary platform considering the unique offering of third party products, business priorities and possible synergies

  • Manage and lead a group of product managers with wide range of experience and expertise; work closely with product designers and developers to ensure the resulting products truly make a difference to our customers

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Requirements

  • At least a Bachelor's degree in Computer Science and Computer Engineering, An MBA is a plus.

  • 10 years or more of working experience, including leading teams.

  • Proven experience as a Product Manager or Director. Experience in the corporate travel or travel industry is a plus.

  • Customer-obsessed mentality to be always on the lookout of how to optimize customer experience in the app or agents’ side either by benchmarking with the best players, listening to customers’ pain points or from own, offline experience

  • Strong leadership with experience in cascading and setting stretch goals, strategizing and mobilizing resources, and grooming junior team members into high performing individuals.

  • Demonstrate ability to collaborate effectively with cross-geography and cross-functional teams, and stakeholders at all levels.

  • Travel enthusiast. You should be able to try out and be proud of what your strategy has helped countless customers to really enjoy their travel experience with Traveloka.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!