IT Specialist L2 (AL-FNP250204 008/01)
Salary undisclosed
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Description
IT Support
- Provide Level 2 technical support to end-users for hardware, software, and connectivity issues.
- Troubleshoot and resolve IT incidents promptly, escalating complex problems to higher-level support when necessary.
- Maintain and manage IT infrastructure, including servers, desktops, laptops, printers, and other devices.
- Perform system upgrades, patches, and preventive maintenance to ensure high availability and security.
AV Support
- Provide operational support for audiovisual (AV) systems, including conference room equipment, video conferencing tools, and other related hardware.
- Conduct troubleshooting and repairs for AV systems and ensure proper functionality during events or meetings.
- Collaborate with vendors for equipment maintenance and support as required.
Security System Support
- Support and troubleshoot physical and IT security systems, including firewalls, CCTV, access control, and monitoring tools.
- Collaborate with internal and external teams to ensure compliance with security protocols.
- Perform regular security system audits and recommend improvements.
CRM System Management
- Assist in the management and troubleshooting of CRM platforms used by the organization.
- Work closely with business teams to ensure seamless functionality of CRM systems and support any customizations or integrations.
Regional Travel Support
- Travel to overseas locations (Australia, Hong Kong, Thailand) to provide on-site support as required.
- Ensure smooth operations in remote offices by resolving technical challenges and supporting end-users.
Documentation and Reporting
- Maintain accurate documentation of IT systems, processes, and procedures.
- Generate regular reports on incidents, system performance, and completed tasks.
Requirements
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Experience: Minimum 3-5 years in IT support, with Level 2 troubleshooting expertise.
- Technical Skills:
- Proficient in troubleshooting Windows and Mac operating systems.
- Strong knowledge of AV systems, video conferencing tools (e.g., Zoom, Microsoft Teams).
- Familiarity with security systems (CCTV, access control, firewalls).
- Experience managing and troubleshooting CRM systems (e.g., Salesforce, HubSpot).
- Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
- Travel Requirements: Must be willing to travel to AU, HK, and TW as needed.