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IT Specialist L2 (AL-FNP250204 008/01)

Salary undisclosed

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Description

IT Support

  • Provide Level 2 technical support to end-users for hardware, software, and connectivity issues.
  • Troubleshoot and resolve IT incidents promptly, escalating complex problems to higher-level support when necessary.
  • Maintain and manage IT infrastructure, including servers, desktops, laptops, printers, and other devices.
  • Perform system upgrades, patches, and preventive maintenance to ensure high availability and security.

AV Support

  • Provide operational support for audiovisual (AV) systems, including conference room equipment, video conferencing tools, and other related hardware.
  • Conduct troubleshooting and repairs for AV systems and ensure proper functionality during events or meetings.
  • Collaborate with vendors for equipment maintenance and support as required.

Security System Support

  • Support and troubleshoot physical and IT security systems, including firewalls, CCTV, access control, and monitoring tools.
  • Collaborate with internal and external teams to ensure compliance with security protocols.
  • Perform regular security system audits and recommend improvements.

CRM System Management

  • Assist in the management and troubleshooting of CRM platforms used by the organization.
  • Work closely with business teams to ensure seamless functionality of CRM systems and support any customizations or integrations.

Regional Travel Support

  • Travel to overseas locations (Australia, Hong Kong, Thailand) to provide on-site support as required.
  • Ensure smooth operations in remote offices by resolving technical challenges and supporting end-users.

Documentation and Reporting

  • Maintain accurate documentation of IT systems, processes, and procedures.
  • Generate regular reports on incidents, system performance, and completed tasks.

Requirements

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Experience: Minimum 3-5 years in IT support, with Level 2 troubleshooting expertise.
  • Technical Skills:
    • Proficient in troubleshooting Windows and Mac operating systems.
    • Strong knowledge of AV systems, video conferencing tools (e.g., Zoom, Microsoft Teams).
    • Familiarity with security systems (CCTV, access control, firewalls).
    • Experience managing and troubleshooting CRM systems (e.g., Salesforce, HubSpot).
    • Basic understanding of networking (TCP/IP, DNS, DHCP, VLANs).
  • Travel Requirements: Must be willing to travel to AU, HK, and TW as needed.