Laundry Service Coordinator
$ 2,000 - $ 2,000 / Per Mon
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Summary of Responsibilities:
Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
Billing and proper keeping of daily bills
Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
Prepare daily sales summary, function report, cashier report and casting of charges
Conduct monthly inventory of laundry supplies to prepare for next orders
Follow up on every written order to ensure that all cleaning request forms are received by the required time
Maintain adequate stock of forms relevant to the Valet Operations
Attend to guest complaints or clarifications in the absence of the superiors
Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.
Qualifications:
Fluent in spoken and written English
Good interpersonal and communication skills to deal with guests and colleagues
Team Player
Service oriented, pleasant, courteous and honest
Good initiative
Basic PC knowledge
Able to exercise sound judgement in unforeseen situations
Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
Billing and proper keeping of daily bills
Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
Prepare daily sales summary, function report, cashier report and casting of charges
Conduct monthly inventory of laundry supplies to prepare for next orders
Follow up on every written order to ensure that all cleaning request forms are received by the required time
Maintain adequate stock of forms relevant to the Valet Operations
Attend to guest complaints or clarifications in the absence of the superiors
Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.
Qualifications:
Fluent in spoken and written English
Good interpersonal and communication skills to deal with guests and colleagues
Team Player
Service oriented, pleasant, courteous and honest
Good initiative
Basic PC knowledge
Able to exercise sound judgement in unforeseen situations