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Technician Support

Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Work visa can be provided for this role
  • Expected salary: $3,500 - $4,500 per month

Job Description:

  • Provide L1/L2 helpdesk support to resolve IT-related issues.

  • Perform backup operations, system failure recovery, and related procedures.

  • Maintain user accounts and environments in Microsoft Active Directory / Azure AD as needed.

  • Regularly review server logs to identify server, network, and security issues.

  • Install and maintain company-owned computers, networks, servers, network cabling, and related equipment; add, upgrade, and configure disk drives, printers, and other devices.

  • Manage and troubleshoot network issues, including connectivity and security problems.

  • Notify users promptly about maintenance and its impact on system and service availability.

  • Assist in administering company IT security policies and procedures.

  • Provide training and support to users on new systems and software.

  • Maintain records of issues and solutions, and create documentation for IT processes and procedures.

  • Contribute to, maintain, and update existing knowledge and established procedures.

  • Perform other duties as assigned by management.

Requirements:

  • Minimum Nitec, Higher Nitec, or Diploma in an IT-related field.

  • 2-3 years of experience in technical support, desktop support, or a similar role preferred.

  • Ability to troubleshoot and resolve issues in a Windows operating system environment.

  • Experience with Microsoft Windows Server administration, Active Directory, and Group Policy Management.

  • Knowledge of Cisco UC and Intune MDM administration is advantageous.

  • Experience with Apple device management is desirable.

  • System integrator experience is a plus.

  • Strong written and verbal communication skills for customer handling and system documentation.

  • Proactive team player with the ability to work independently and with minimal supervision.

Work Environment:

  • Office Setting: Office environment.

  • On-Call: IT support staff may need to be on-call to handle emergencies outside of regular working hours or for system maintenance.