About the Role:
This role will support providing excellent client experience at CHANEL in-house workshop.
Acting as an ambassador for the brand, you will be responsible for delivering a professional and seamless Quality Control and Repair support to the brand by providing ultimate standard of our Quality & After Sales services to the retail team.
You will work closely with the Retail team and Repair Team at Local level pertaining to all aspects Quality Control and repair management of Chanel watches.
Impact You Can Create In The Role:
- Perform in-house QC and repair services for Chanel watches
- Quality Control of all watches for existing stocks, consignment and new shipment, clients’ watches upon request
- Complete QC checklist for every watch
- Provide quality advise and service proposal on defective pieces
- Watch Repairs
o Diagnose non-working watches and complete diagnosis
report.
o Provide service proposal according to professional standard
o Repair watch on approval
o QC repaired watches to ensure all functional aspects are restored to factory standard
- Offer technical advises to internal and external customers on product quality and functionality
- Monitor KPIs to ensure smooth and efficient quality repairs according to SLA
- Identify and report quality issues encountered while repairing items from stocks and clients
- Work in accordance with Global guidelines
- Proactive in making enhancement to improve efficiencies and productivity
You are energized by:
- A passion for the world of watchmaking
- Being a team player
- Proactivity and a willingness to learn and grow
- Having good eyesight with excellent attention to detail
- Enthusiasm, neatness, and organization
- Patience, concentration, and perseverance
- Reliability and a dynamic work ethic
What you will bring
- Academic and professional qualifications, including being an ITE graduate or holding a Higher Nitec in Precision Engineering or Mechanical Engineering
- Fluency in English
- Proficiency in IT systems and the ability to navigate across platforms and channels
- Welcoming both fresh graduates and candidates with up to 2 years of experience, passionate about watch repair and eager to make their mark and grow with us
What Chanel can offer you:
- Brand Legacy: In-depth exposure into the rich brand and cultural evolution of the House of Chanel.
- Talent Development: Chanel is committed to developing and empowering our people.
- Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
- Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.