YOUR MISSION
Provide IT support to Puma’s users and retail store network in Singapore, and maintaining the daily operations of IT in terms of system maintenance, networking and troubleshooting, provision of support, administration of all POS applications.
Task 1: Respond in a timely manner to service issues and requests providing technical support via phone, email, remote desktop, in-person or in-store.
Task 2: System support on POS, SAP, AD and other related Application Systems.
Task 3: Participate in Site Setup and Maintenance, hardware and software testing and deployment, documentation, and related operating procedures.
Task 4: Identify and resolve network and system problems including documentation for problem cause and resolution.
Task 5: Work collaboratively with other IT Regional Specialists and cross-functional technical team members to support project deadlines.
YOUR TALENT
Education: Bachelor's degree in Computer Science or equivalent studied.
Professional: Functional: Network and System Support; Industry: Retail, Wholesales, Fashion
IT Skills: 1-2 years IT System Support experience
Language Skills: Excellent written and verbal communication skills. Good English written/verbal skills required (PUMA Group language is English)