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Bulky Returns & Second Life Online Specialist I From 2200 SGD per month

$ 2,200 - $ 2,200 / month

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Responsibilities:

Management of Bulky Returns
Oversee returns of bulky items (TRG, machines, bikes, etc.) and ensure operational standards across all fulfilment centres in Singapore.
Maintain safety standards, monitor stock rotation, and collaborate with the Ecommerce Operations network to ensure updated SOPs.
Track and report on daily, weekly, and monthly performance metrics, including delays, anomalies, and stock shortages.
Manage consumables, oversee cleaning, and report tech issues to IT.
Refurbishment of Defective Returns
Ensure quality repairs and maintenance of defective returns, adhering to operational procedures and deadlines.
Use appropriate tools, manage spare parts inventory, and ensure all repairs meet safety standards with renewed warranties.
Coordinate workshop tasks for efficient workflow and high rotation of products.
Omni-Sales Organisation of Second Life Items
Create and manage the inventory of second life (bulky returns) products, ensuring they are listed accurately and attractively online.
Upload products to online marketplaces with clear defect descriptions and images.
Manage stock flow, minimize sleep time of stock, and follow up on customer orders to ensure high satisfaction and delivery service quality.

Skills Required:
Excel Proficiency: Strong skills in Excel for data analysis, reporting, and inventory tracking.
Tech-Savvy: Comfortable using various software tools and systems for inventory management, returns processing, and repair tracking.
Customer Focus: A commitment to delivering high-quality customer experiences and resolving issues proactively.