Job Description
A new opportunity has arisen for a skilled Service Management Officer like you, to oversee and bring expertise to our team.
Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.
At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.
Key Accountabilities:
Provides 2nd Level technical support focus electronics, electrical and automation (BESS, EnergetIQ, and etc.) systems and software support, simulations.
Fleet monitoring, evaluation of operating data, optimization of systems after commissioning.
Office technical support for service technicians within APAC region.
Perform risk assessment (RA) for the commissioning scope, attend toolbox meetings.
Ensure adherence to QHSE policies.
Perform FAT and attend SAT depending on project requirements.
To liaise with “Flying Doc” team and provide instruction of works to Engineers/Technicians.
To ensure Engineers/Technicians meet the qualifications. To monitor the work execution and check work result with Engineers/Technicians. Ensure compliance with safety regulations during commissioning. Support Engineers/Technicians in improving their work processes.
Work with Project Team for day-to-day planning of work during commissioning testing phase, manage schedule, to review progress and addresses interface/implementation/execution issues where necessary & targets of the commissioning as required. To implementation of project specific requirements as a preparatory activity for commissioning with Engineers/Technicians.
Perform pre-commissioning and commissioning activities.
Remote troubleshooting including complex troubleshooting analysis, customer communication,
Case Owner to monitoring of CCC tickets and support to APAC countries subsidiaries / distributors / service partners.
Troubleshooting and optimization of plant operation to meet customer-specific requirements and technical availability for new and existing plants. (Site if necessary).
Documentation of defects and measures as well as recording of data and work carried out using service tools using IT and MS Office tools.
Independent development of solutions to technical problems in cooperation with approval from factory’s global service and development team and customers.
Occasional business trips for coordination, commissioning and get-to-know-you projects team and customers.
Ensuring the quality of the completed installations and acceptance of the equipment with the end customer.
Attend to technical enquiries and work with Factory's Global service Level 3 and R&D.
Assist and work together with spare parts (both technical and OM) and service sales teams on commercial clarification and spare parts identification together with factory from RRS Berlin and SDE-FN.
Advice and support of the service sales and sales organization in service and maintenance issues.
Participate and contribute to review various complex commissioning deliverables, analyze the documents, and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team.
Technical clarifications for conversions (implementation, modifications, ...) under service information (CiF).
Definition and coordination of corrective actions in the field in cooperation with technology and quality.
Analyze, ascertain, and perform differentiation that the defects are warrantable or chargeable.
To assist trainer (training center) as requested to conduct customer and distributor basic training on products and troubleshooting.
Work assigns from time to time.
Qualifications and Skills:
Minimum Degree/Diploma in Electrical / Electronic / Mechatronic Engineering or related Engineering Disciplines
Min. 5 -10 (Engineer 3 to 5) years of related work experience on BESS Equipment. Microgrids
Control systems knowledge is a plus.
Sound knowledge of measurement, control and regulation technology.
Knowledge and good IT user skills. E.g., PC internet /router connection and etc.
Possess working experience related to testing of LV / MV / HV (DC Volts) Switchboards and battery systems.
Knowledge and understand SS CP5: Code of Practice for Electrical Installations (equivalent to Germany standard accordance with DGUV Rule 103-011 and VDE 0105-100), SS538:
Maintenance of Electrical Equipment of Electrical Installations and etc are an advantage.
Preferable possess a LEW license.
Capable of testing and calibration of BESS Control Panel and on Electrical switchboard and its components, troubleshooting and clear understanding of system specification.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.
Pioneer optimum performance
Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Our People are our Power
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy .
Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.
Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.
Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.