[UP TO $3K] TECHNICAL SERVICE AGENTS ️ | 5 DAYS WORK – EAST (WA 87149588)
$ 2,500 - $ 2,500 / Per Mon
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RecruitFirst is looking for admins!
You'll be outsourced to :
Bedok
Up to $3,000
1 Year contract
5 Day work shifts (Day & Night) - 8.5 hrs/day
Role:
The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Looking for :
Singaporeans Only
Work experience as technical service desk agent
Min Higher Nitec
Apply Now and get started today!
Interested candidates, please WhatsApp to 87149588 or send your resume to [email protected]
(Subject or Attention: TSA: your full name”)
Only shortlisted candidates will be informed
Jalaine Tan (Outsourcing Team)
RecruitFirst Pte Ltd
EA License No. 13C6342
You'll be outsourced to :
Bedok
Up to $3,000
1 Year contract
5 Day work shifts (Day & Night) - 8.5 hrs/day
Role:
The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Looking for :
Singaporeans Only
Work experience as technical service desk agent
Min Higher Nitec
Apply Now and get started today!
Interested candidates, please WhatsApp to 87149588 or send your resume to [email protected]
(Subject or Attention: TSA: your full name”)
Only shortlisted candidates will be informed
Jalaine Tan (Outsourcing Team)
RecruitFirst Pte Ltd
EA License No. 13C6342
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