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Reservation Staff

Salary undisclosed

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Job summary:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,400 - $3,400 per month
  • Immediate start available

The Reservations Executive will manage daily reservation operations, ensuring inventory optimization and yield management to achieve set budget goals.

Duties & Responsibilities

- Handle reservation requests via phone and email, providing accurate and timely information to both internal and external customers

- Resolve and follow up on guest inquiries and issues prior to and post-stay.

- Prepare No-show Reports and ensure related charges are realized.

- Maximise occupancy and optimise room inventory to meet set budget goals.

- Ensure a consistent pricing/yield strategy across all segments and channels

- Manage OTAs offers, promotions and inventory allocation

- Manage group reservation and rooming list.

- Analyse, recommend, and implement room packages to maximize revenue during low and high-demand periods.

- Prepare and distribute required reports for meetings and budget planning

- Forecast demand and track variances.

- Proactively participate in discussions on group leads to ensure inventory optimisation and yield.

- Monitor competitor demand and rates.

- Develop and monitor the progress of upselling programs.

- Prepare and distribute required reports for meetings and budget planning

- Track market, geographic, channel, and key accounts to support the evaluation of marketing strategies and performance against budget.

- Maintain accurate RMS profiles and upload or update required information in a timely manner.

- Regularly audit the input and quality of data

- Responsibility for advertising promotions on OTAs as and when necessary

- Ensure all related systems are configured correctly, validated, and working to full capacity.

- Ensure organised filing of all required documents

- To perform any other duties that may be assigned by the Management.

Requirements

- Diploma in Hospitality/Tourism

- Reservations & Front Office experience with serviced apartments or hotels required

- Minimum 3 years relevant experience in a similar capacity with demonstrated track record

- Good knowledge of data analysis, forecasting and Microsoft Office

- Strong knowledge of Hotel System (RMS) and Channel Manager

- Excellent interpersonal and verbal/written communication skills.

- A team player with strong interpersonal skills.

- Outstanding analytical skills with ability to work independently

- Service-oriented with strong desire in achieving budget goals.

- prefer local/PR only