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Customer Engagement Specialist (Inbound)

Salary undisclosed

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5-day work week, across Monday to Sunday

8:30 AM to 5:30 PM / 12:30 PM to 9:30
PM

Central area - Clarke Quay

Join Our Team: Customer Engagement Specialist (Immediate to August 2025)
Opportunity for Renewal Based on Performance & Business Needs

Are you a problem-solver who thrives on providing exceptional service? We’re looking for a dynamic Customer Engagement Specialist! If you’re skilled in handling customer interactions and passionate about continuous improvement, this.

Key Responsibilities

Manage 30-60 incoming calls daily, with mailbox inquiries, ensuring prompt and effective follow-ups.
Address escalations and complaints professionally through service recovery calls to deliver positive outcomes.
Contribute to raising service standards and quality through feedback and improvements.

What We’re Looking For

Singaporean, with a minimum qualification of a Diploma or A-Levels.
Experience in call centers, direct sales, or customer-facing roles .
Strong skills in handling escalations and de-escalating complaints.
Proficiency in Microsoft Excel, PowerPoint, Word.
Good communication skills to engage with internal and external stakeholders.

What You’ll Gain

Be part of a performance-driven team.
Develop your customer engagement and problem-solving skills.
Opportunity to contribute to service improvements.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:10244