Team Lead - Call Centre Operations
Salary undisclosed
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Elevate your career as a Call Centre Supervisor/Team Lead, where you’ll guide and motivate a team to provide outstanding service while maintaining operational excellence.
Your Role
Lead and motivate your team to achieve daily Key Performance Indicators (KPIs).
Handle hotline and mailbox inquiries, ensuring prompt follow-ups with respondents.
Resolve escalations and complaints through effective service recovery calls.
Conduct call audits to maintain professionalism, script adherence, and service quality.
Drive continuous improvement through coaching and training.
Set performance goals and conduct year-end appraisals for team members.
What We’re Looking For
Singaporean with a Diploma or A-Levels.
2–3 years of supervisory experience, preferably in a call center, direct sales, or customer-facing role.
Proven ability to handle escalations and de-escalate issues professionally.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Excellent communication skills to engage with internal and external stakeholders.
Work Details
Schedule: 5-day work week (Monday to Sunday), rotating shifts:
8:30 AM – 5:30 PM
12:30 PM – 9:30 PM
Location: Central area – Clarke Quay.
Why Join Us?
Be part of a supportive, performance-driven team.
Enhance your leadership and coaching skills.
Work in a convenient central location with a stable work schedule.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:10245
Your Role
Lead and motivate your team to achieve daily Key Performance Indicators (KPIs).
Handle hotline and mailbox inquiries, ensuring prompt follow-ups with respondents.
Resolve escalations and complaints through effective service recovery calls.
Conduct call audits to maintain professionalism, script adherence, and service quality.
Drive continuous improvement through coaching and training.
Set performance goals and conduct year-end appraisals for team members.
What We’re Looking For
Singaporean with a Diploma or A-Levels.
2–3 years of supervisory experience, preferably in a call center, direct sales, or customer-facing role.
Proven ability to handle escalations and de-escalate issues professionally.
Proficiency in Microsoft Excel, PowerPoint, and Word.
Excellent communication skills to engage with internal and external stakeholders.
Work Details
Schedule: 5-day work week (Monday to Sunday), rotating shifts:
8:30 AM – 5:30 PM
12:30 PM – 9:30 PM
Location: Central area – Clarke Quay.
Why Join Us?
Be part of a supportive, performance-driven team.
Enhance your leadership and coaching skills.
Work in a convenient central location with a stable work schedule.
To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1989461 (Suzana Binte Slemat) GOREF:10245
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