NOC IT Shift Engineer (2 year contract)

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are looking for an individual to join us as a NOC IT Shift Engineer (2 year contract)!

A brief summary of your job responsibility:

• Performs regular system, application and network (“System”) health checks to verify that the System is operating optimally.
• Monitors and identifies IT system abnormalities, resolves problems, or escalates to relevant parties for help.
• Performs first-level trouble-shooting on the Systems and escalate to second-level teams for assistance.
• Provides technical support during disaster recovery, contingency test, scheduled maintenance, system change requests, software installation, system equipment problems, etc.
• Generates inventory and statistical reports for monitoring, analytics and audit purposes.
• Generate reports, updates, escalates, and close of incident tickets.
• Reviews and verifies the accuracy of operational procedures and processes. Provides recommendations to improve systems or to streamline processes.
• Maintains and updates System’s documentation and inventories.

To succeed in this role, you will ideally have:

• Minimum a year of technical support experience in a NOC environment is preferred.
• Work in teams of 12 hours rotation shifts that span across weekends and public holidays.
• Able to follow documented work instructions and procedures.
• Good written and verbal command of written English

• Leave Benefits with additional perks such as Family Care and Birthday Leave.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.
• Contract Staff enjoys the same benefits as Permanent Employees.