Product Owner - ServiceNow GRC

Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Product Owner - ServiceNow GRC

Location: Bangalore

Business & Team: CTO

Impact & contribution: Manage the GRC module which currently has multiple tenants like Controls team Policies team.

Roles & Responsibilities:

• Manage change, product development and delivery by having the change process well understood and defined, and the product designed and delivered with resources (including Technology where applicable) largely within the Crew. Some external dependencies on other Crews but largely within the domain/BU.
• Define product vision, goals and roadmap, aligned to Crew objectives and purpose, and engage with key stakeholders (Business and Technology) to manage its delivery.
• Accountable for end-to-end value delivery and product lifecycle management (including managing requirements lifecycle, production deployment and release day coordination and sign off). Works with the squad and the crew to determine who is best to perform change request and delivery framework related administrative tasks.
• Apply expertise to support prioritisation, balance trade-offs, and explore strategies to successfully achieve business and customer outcomes.
• Accountable for addressing impediments, driving decisions and resolving escalations.
• Drive product exploration (e.g. using design thinking and analytics) and formulate hypotheses to validate product strategy / design.
• Ensure all obligations across customer, regulatory, internal policy and process frameworks (e.g. GDF, PDDP, RiC) are fully met and satisfied.
• Identify, articulate and manage risks, dependencies and compliance across streams of work (e.g. customer propositions).
• Maintain a healthy and prioritised backlog to deliver business and customer outcomes.
• Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
• Manage the squad’s performance to defined objectives including OKR tracking, etc.
• Drive squad effectiveness and agile maturity (i.e. sprint burn down, release burn up, and squad/team health) in partnership with Agile Coaches and Performance Leads.

Essential Skills:

• 10+ years of GRC domain knowledge
• Excellent product management skills
• Have worked in jira
• Excellent communication skills
• Proven track record of successful ServiceNow GRC architecture ideally within GRC module .
• Strong understanding of GRC application and process .
• Strong knowledge of Agile practices

Education Qualifications: Bachelor’s degree in Engineering in Computer Science/Information Technology