Butler Supervisor (Hotel Customer Service)
$ 4,200 - $ 4,200 / Per Mon
Checking job availability...
Original
Simplified
Job Responsibilities
Supervise Day to Day Operations
Assist to carry out all business operational activities including customer experience, legal and safety matters, adequate manpower coverage, sufficient supplies, functional equipment and first to know of all the up-to-date information for a seamless operation.
Engage the Team Members to ensure their high competency and commitment to perform their specific job roles.
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction.Lead Service and Operational Excellence
Conduct service audit to ensure Service Quality Standards are met.
Innovate new ideas to enhance guest experience and revenue generation.Supervise Operational Risk Adverseness
Supervise Marina Bay Sands Workplace Safety and Health Policy practices.
Ensure that all TMs are complying to all MBS policies and guidelines.Achieve Employee Engagement
Be the mentor to guide TM on their career and personal goals.
Establish learning and development plans and opportunities to enhance TM work performance.Assist Documentation, Financial and report management
Attend scheduled departmental meetings as required.
Prepare scheduled reports as stipulated by management.
Job Requirements
Education & Certification
Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferredExperience
Minimum 1 year experience in the same or similar capacity
Be ready to work on weekend, public holiday, and every shift, including night shiftOther Prerequisites
Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
Proficient in the use of Property Management System
Capable to use Microsoft Office applications and presentation skills
Proven leadership skills and ability to operate independently
Having a good command of spoken and written English, and any additional language is an advantage.
Supervise Day to Day Operations
Assist to carry out all business operational activities including customer experience, legal and safety matters, adequate manpower coverage, sufficient supplies, functional equipment and first to know of all the up-to-date information for a seamless operation.
Engage the Team Members to ensure their high competency and commitment to perform their specific job roles.
Resolve issues pertaining to guest’s negative feedback and manages the complaint efficiently to maximize guest satisfaction.Lead Service and Operational Excellence
Conduct service audit to ensure Service Quality Standards are met.
Innovate new ideas to enhance guest experience and revenue generation.Supervise Operational Risk Adverseness
Supervise Marina Bay Sands Workplace Safety and Health Policy practices.
Ensure that all TMs are complying to all MBS policies and guidelines.Achieve Employee Engagement
Be the mentor to guide TM on their career and personal goals.
Establish learning and development plans and opportunities to enhance TM work performance.Assist Documentation, Financial and report management
Attend scheduled departmental meetings as required.
Prepare scheduled reports as stipulated by management.
Job Requirements
Education & Certification
Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferredExperience
Minimum 1 year experience in the same or similar capacity
Be ready to work on weekend, public holiday, and every shift, including night shiftOther Prerequisites
Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
Proficient in the use of Property Management System
Capable to use Microsoft Office applications and presentation skills
Proven leadership skills and ability to operate independently
Having a good command of spoken and written English, and any additional language is an advantage.
Similar Jobs
