Assistant Manager

Job Title

Job Description Summary

Job Description

About the Role:

Integrated Command & Control Centre (ICCC) Operations

• Ensure ICCC is always operational and all ICCC operational systems are functional.
• Ensure all system technical faults are attended to, and all respective sub-systems managers rectify any faults expediently.
• Review and maintain ICCC operational documents such as policies and SOPs.
• Manage and coordinate ICCC operations with other teams residing within the ICCC.
• Secretariat for Sports Hub Crisis Management Team (CMT) to ensure that the CMT is operationally ready at all times.
• Provide the first response management of incidents, provides support for decision-making by Senior Management during crisis response.
• Ensure the Crisis Room within ICCC is ready for usage in a crisis.

Incident Reporting

• Keep track of all reportable incidents within the Sports Hub and provide timely initial reporting to relevant parties as per KPI.
• Categorize and assign incidents to responsible parties for Incident Report submission according to Incident Reporting Matrix and pre-defined list.
• Ensure all incident reports are submitted and reported accordingly to clients and insurers within the stipulated KPI.
• Maintain all platforms and documents used for incident reporting purposes such as archived reports, the master list of incidents, etc.

Duty Security Operations & Event Crowd Safety Manager (CSM)

• Assigned Crowd Safety Manager (CSM) for various events at Sports Hub to manage event-related security responsibilities.
• Coordinate and plan security and incident response plans with the venue operation teams for events.
• Perform CSM duties according to scheduled event dates including weekends and public holidays.
• Assist the Security Manager to manage daily routine operational issues
• Assist the Security Manager to escalate operational issues/incidents from the venues that require an integrated response and/or have Sports Hub-wide and policy

About You:

• Meticulous in maintaining accurate records, operational documents, and incident reports.
• Capable of coordinating with multiple teams, reporting incidents effectively, and supporting decision-making during crises.
• Able to manage crises and provide first-response management in high-pressure situations.
• Skilled at working collaboratively with internal and external teams.
• Takes initiative in ensuring operational readiness and resolving issues before escalation.
• Effectively manages multiple responsibilities, including events, security operations, and incident reporting.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.