Operations Executive

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 28 February 2025

POSITION : Executive, Technology Management

JOB DESCRIPTION

The Technology Management Executive is responsible for developing, implementing, and managing the information technology (IT) strategy to support the organization’s goals. This role involves overseeing IT infrastructure, software and application management, cybersecurity, project management, and user support.

Technology Management

• Organise and assist all IT operations, including network administration, system administration, hardware and software maintenance, cybersecurity, and data storage

• Ensure effective deployment, configuration, and support of IT systems

• Liaise with the following clients on operations-related matters:

– MMWSS Users’

– ILHAM Users’

– MUIS Pelita, Fitrah and MBK Users’

– Mosque and Madrasah

Project Management

• Execute and coordinate IT-related projects, ensuring timely and within-budget completion

• Work with cross-functional teams to gather requirements, develop project plans, and manage the execution of IT projects

• Guide the Technology Management (TM) team in troubleshooting and problem-solving during project implementation

Cybersecurity and Compliance

• Monitor procure

Stakeholder Collaboration and Training

• Monitor security protocols and policies to protect the organization from cyber threats

• Ensure compliance with relevant data protection laws, industry standards, and best practices

• Conduct regular security assessments and audits to identify vulnerabilities and recommend improvements

IT Support and User Training

• Oversee user support services, ensuring prompt resolution of technical issues

• Manage helpdesk operations and support staff to provide excellent customer service

• Provide training and resources to end-users to enhance productivity and effective use of IT resources

Vendor Management

• Negotiate and manage relationships with external IT vendors, consultants, and service providers

• Evaluate vendor performance to ensure delivery aligns with contract terms and service standards

Project Planning

• Perform end-to-end procurement activities that include sourcing, evaluating and contract management by policies and guidelines

• Ensure all procurement activities comply with the policies, procedures and processes

• Ensure proper safekeeping of documents for audit purposes

• Track and report on project progress, identify potential risks and issues and recommend corrective actions

• Manage incident and service tickets

• Respond to requests via the ticketing system

• Prepare weekly or monthly status reports for review by the Project Manager

• Any other duties assigned by the Reporting Officer and Management Committee

JOB REQUIREMENT

• Minimum 3 years working experience in an IT operation environment with at least a professional certification, ITE, Poly or degree in Computer Science/Information Technology, Engineering or other relevant fields related discipline may apply.

• Working Knowledge of IT Operations, systems and Development

• Good communication (written and verbal) and people skills;

• Independent, self-motivated, highly organized and possessing an eye for detail;

• Ability to multi-task and oversee multiple projects simultaneously;

• Flexible, team player and able to work with minimum supervision;

• Ensure confidentiality and reliability of data, information, and intellectual property;

1 year contract, convertible to permanent position.

We regret to inform that only shortlisted candidate will be notified.