Customer Service Assistant
$ 2,500 - $ 2,500 / Per Mon
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Join our client for a fun and fulling job!
Customer Service Support:
Act as a key point of contact to assist Customer Service and Bus Transport Executives in handling inquiries via phone, email, and in-person interactions.
Support customers with the online booking process, troubleshoot booking-related issues, and ensure a smooth user experience.
Deliver effective solutions to customer concerns, prioritising high levels of satisfaction.
Conduct follow-ups to confirm customer issues are resolved and their expectations are met.
Administrative Support (Pre-Camp):
Update and manage booking system capacity, ensuring all information is accurate and up to date.
Review, generate, and analyse reports from the booking system to support planning and decision-making.
Maintain accurate and organised administrative records in preparation for camp operations.
Assist in the preparation and organisation of documents required for camp setup.
Monitor payment statuses, update finance records, and manage refund and credit reports.
Administrative Support (During Camp):
Continuously update and generate administrative reports as needed to support camp operations.
Provide logistical and administrative assistance to the Customer Service, Transport, and Operations teams to ensure seamless camp execution.
Handle ad-hoc administrative tasks effectively, maintaining flexibility and responsiveness during the camp season.
Qualifications and Skills:
Strong communication and interpersonal skills with a preference for bilingual proficiency.
Excellent organisational and time management skills with an ability to handle multiple tasks and deadlines.
Attention to detail and a proactive approach to problem-solving.
Previous experience in customer service or administrative roles is an advantage.
Mandarin speaking candidates necessary, as a significant portion of customers speak Mandarin.
5 days work week, with occasional Saturdays. Contract period from Feburary to August 2025.
Join us now!
Customer Service Support:
Act as a key point of contact to assist Customer Service and Bus Transport Executives in handling inquiries via phone, email, and in-person interactions.
Support customers with the online booking process, troubleshoot booking-related issues, and ensure a smooth user experience.
Deliver effective solutions to customer concerns, prioritising high levels of satisfaction.
Conduct follow-ups to confirm customer issues are resolved and their expectations are met.
Administrative Support (Pre-Camp):
Update and manage booking system capacity, ensuring all information is accurate and up to date.
Review, generate, and analyse reports from the booking system to support planning and decision-making.
Maintain accurate and organised administrative records in preparation for camp operations.
Assist in the preparation and organisation of documents required for camp setup.
Monitor payment statuses, update finance records, and manage refund and credit reports.
Administrative Support (During Camp):
Continuously update and generate administrative reports as needed to support camp operations.
Provide logistical and administrative assistance to the Customer Service, Transport, and Operations teams to ensure seamless camp execution.
Handle ad-hoc administrative tasks effectively, maintaining flexibility and responsiveness during the camp season.
Qualifications and Skills:
Strong communication and interpersonal skills with a preference for bilingual proficiency.
Excellent organisational and time management skills with an ability to handle multiple tasks and deadlines.
Attention to detail and a proactive approach to problem-solving.
Previous experience in customer service or administrative roles is an advantage.
Mandarin speaking candidates necessary, as a significant portion of customers speak Mandarin.
5 days work week, with occasional Saturdays. Contract period from Feburary to August 2025.
Join us now!
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