Service Coordinator
$ 1,600 - $ 1,600 / Per Mon
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We are seeking a dedicated and detail-oriented Service Coordinator to join our team. The ideal candidate will be responsible for coordinating and managing service activities to ensure seamless operations and customer satisfaction. This role involves interacting with clients, managing schedules, resolving issues, and collaborating with various departments to deliver exceptional service.
Service Scheduling and Coordination:
Schedule and dispatch service technicians or team members for client service requests.
Ensure efficient allocation of resources to meet client needs promptly.
Client Interaction:
Serve as the primary point of contact for clients regarding service inquiries and updates.
Address and resolve client concerns, escalating issues when necessary.
Documentation and Reporting:
Maintain accurate records of service requests, schedules, and client interactions.
Prepare regular reports on service performance and key metrics.
Team Collaboration:
Work closely with the operations, technical, and customer service teams to ensure smooth service delivery.
Communicate effectively with internal stakeholders to resolve service-related challenges.
Continuous Improvement:
Identify opportunities to improve service processes and enhance client satisfaction.
Provide feedback to management on operational inefficiencies or recurring client concerns.
Compliance and Safety:
Ensure adherence to company policies, industry regulations, and safety standards.
Stay updated on relevant industry trends and best practices.
Service Scheduling and Coordination:
Schedule and dispatch service technicians or team members for client service requests.
Ensure efficient allocation of resources to meet client needs promptly.
Client Interaction:
Serve as the primary point of contact for clients regarding service inquiries and updates.
Address and resolve client concerns, escalating issues when necessary.
Documentation and Reporting:
Maintain accurate records of service requests, schedules, and client interactions.
Prepare regular reports on service performance and key metrics.
Team Collaboration:
Work closely with the operations, technical, and customer service teams to ensure smooth service delivery.
Communicate effectively with internal stakeholders to resolve service-related challenges.
Continuous Improvement:
Identify opportunities to improve service processes and enhance client satisfaction.
Provide feedback to management on operational inefficiencies or recurring client concerns.
Compliance and Safety:
Ensure adherence to company policies, industry regulations, and safety standards.
Stay updated on relevant industry trends and best practices.