#URGENT# Service Desk Specialist-Bedok-Immediate Joiner
$ 2,800 - $ 2,800 / Per Mon
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Shared Services 1
Location – Bedok.
Working Hour- 12 hour shift
Requirement
Min Higher Nitec in IT related fields
Min 1 year experience in IT industry
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Singaporean only
KEY RESPONSIBILITIES
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
Location – Bedok.
Working Hour- 12 hour shift
Requirement
Min Higher Nitec in IT related fields
Min 1 year experience in IT industry
Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
Singaporean only
KEY RESPONSIBILITIES
Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
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