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Experience in the WOG environment.
- Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
- Escalate and work with second or third level support/third party vendor on resolution of problem when necessary
- Maintain hardware inventory at assigned locations
- Provision new users with hardware, software and account setup
- Provide with both remote and onsite support for multiple locations, if required
- Troubleshoot and resolve a variety of technical problems
- Assist with network connectivity issues
- Provide great communication and customer service to company employees in person and through phone calls and emails
- Work on assigned tasks and projects including hardware and software rollouts
- Work with hardware / software vendors, whenever required
- Provide training when needed help facilitate users requests and in the implementation of company project
- Provide VPN support including end-user setup and problem
- Work closely with other support teams (client support team, application support team, server support team)
- Develop and document IT operational processes whenever required
- Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses
- Assist on AV setup in meeting rooms for conference calls and meetings
- Provide regular checks and maintenance on system health of the meeting rooms
- Provide back-end support for live event broadcast
- Support ad-hoc IT project deployments
- Attend meetings to update current projects
- Attend trainings provided by the company
- Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status
- IT Asset Management
Job Type: Full-time
Pay: $2,500.00 - $3,800.00 per month
Schedule:
- Monday to Friday
Experience:
- Desktop support: 1 year (Preferred)
Work Location: In person
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