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L1 Desktop Support

$ 3,200 - $ 3,200 / Per Mon

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Job Highlights

Location: Hybrid-Working; Work-from-Home/ Changi Naval Base/ Penjuru
Job Type: Permanent
Work Hours: 9am to 5pm
Working Days: Monday to Friday
Transport Allowance provided

L 7 - Basic troubleshooting, first-line support, and routine upkeep on behalf of STPL
• System Monitoring
Monitor software performance, service status and logs for errors
• User Support
Handle ticketing, password resets and basic troubleshooting
• Data Maintenance
Verify antivirus, firewall and patch statuses
• Security Checks
Support cybersecurity related activities
• Updates and Configuration
Apply minor updates, check compatibility and adjust basic settings
• Reporting and Documentation
Log incident, create performance reports and update users
• Escalation to L2/L3
Forward unresolved or complex issues to L2/L3