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Customer Service (Call Centre/ Tai Seng/ 5 Days/ Up to $3,000)

  • Full Time, onsite
  • Good Job Creations (singapore) Pte. Ltd.
  • Joo Seng, Singapore
$ 2,500 - $ 2,500 / Per Mon

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[Order Number: 894899]

Responsibilities


Provides professional customer support on call enquiries and walk-ins to promote our products & purchase of spare parts.
Schedules services/ repairs for technicians daily.
Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customers.
Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR).
Monitors the parts and products under QCR until replacement part is received.
To follow up with QA on any quality related issues during services.
Safekeeping of Customer Service Department's files and records
Up keeping of Showroom to always ensure tidiness and cosy ambience.
Recommend customer on products range, fees of service charges and company promotion offers.
Maintained high service standards and achieving set KPI.
Any other ad-hoc assigned.


Requirements


Candidate must have at least 1 years of customer service experience



We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin (Iris)
EA Personnel No: R2197913
EA License No: 07C5771