Manager, Vendor Experience (Onboarding & Operations)

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Come onboard as a Manager, Vendor Experience and play your part in shaping the Marketplace Experience for Singapore.

Main responsibilities:

• Onboarding & Activation: Be the country point-of-contact responsible for managing the performance of end-to-end process for onboarding and activating new vendor partners, ensuring timely and seamless integration onto the platform
• Scalable Processes: Partner with the functional team to develop scalable onboarding strategies to accommodate varying restaurant volumes, ensuring efficiency and consistency
• Cross-functional Collaboration: Work closely with cross-functional teams and local Commercial to improve the onboarding experience and ensure vendors / restaurant partners are set up for success
• Operational Excellence: Identify operational bottlenecks, propose effective solutions, and implement best practices to drive efficiency, reduce cycle times, and enhance the onboarding process

• 5+ years of experience in program management, operations, or process optimisation, with a focus on sales operations
• Strong understanding of program management methodologies and tools, with hands-on experience delivering complex projects
• Exposure to managing cross-functional teams and projects, ideally in global or multi-market environments
• Ability to analyse data and use insights to drive decision-making and process improvement
• Experience in developing and enforcing policies and procedures to ensure operational integrity
• Ability to analyse large datasets using data analysis tools such as SQL, Excel, Python, or similar, would be an asset but not essential

Core Competencies

• Strong problem-solving and analytical skills, with the ability to approach challenges strategically and creatively
• Excellent communication skills, with the ability to engage and align stakeholders at all levels
• Demonstrated ability to work collaboratively with teams to achieve common goals
• Familiarity with Lean Six Sigma or other process improvement methodologies is a plus

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.