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Jobs or company...

Manager, Strategic Account Management

Salary undisclosed
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Company Description


“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide.


Job Description


We’re looking for a Manager, Strategic Account Management to join our growing team. The Manager, Strategic Account Management will drive growth for our high-value partner portfolio through close business relationships, value-creation, and operational and marketing excellence. Reporting to the Lead, Strategic Account Management, ideal candidates should possess quick learning abilities, experience in data-informed business planning, a high degree of comfort with proprietary software systems and a very keen eye for details. Experience and knowledge of F&B operations is a plus.

Relationship Management

  • Embody the philosophy that strong business partnerships are forged through strong interpersonal relationships
  • Represent foodpanda as an ambassador for our strategic partners, possessing holistic knowledge of the entire delivery business
  • Build yearly business plans incorporating the growth strategies of both foodpanda and our partners
  • Conduct data analysis, reporting, operational and invoicing resolutions
  • Understand the issues faced by our strategic partners and execute scalable solutions
  • Clearly communicate monthly/quarterly initiatives
  • Ensure timely and successful delivery of foodpanda’s solutions in line with the partner’s needs and objectives

Sales & Marketing

  • Educate partners on the foodpanda marketing suite to grow on the foodpanda platform
  • Exponentially grow the commercial revenue of your partner portfolio through the selling of platform growth tools
  • Work with foodpanda’s Commercial and Marketing teams to implement and scale marketing campaigns

Operations

  • Work with foodpanda’s Commercial and Operations teams to analyse partner operational metrics and pre-empt problem areas
  • Utilize data to identify opportunities for growth through operational best practices

Inter-departmental Projects

  • As part of a fast-growing and highly agile industry, expect to be given opportunities to participate in the execution of high-impact projects in support of the larger foodpanda business


Qualifications
  • At least 4 years of experience in a client-facing and sales-based relationship management role
  • Experience in delivering client-focused solutions in alignment with the growth strategy of your organization
  • An analytical mindset with a penchant for identifying business opportunities within data patterns
  • Knowledge of the restaurant business (operations, marketing) would be a big plus
  • Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
  • Intermediate proficiency in Microsoft Excel is preferred, though training will be provided

Additional Information
  • A dynamic and challenging working environment with a steep learning curve
  • Responsibility from day one in the leading food delivery company in the world
  • The opportunity to be part of a happy, high functioning and smart team
  • Periodic fun, engaging company events & team activities
  • A company committed to developing you personally and professionally.
  • A vibrant and international team with diverse backgrounds from all over the world
  • A culture that empowers you to take full ownership of your work and career

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.

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