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Jobs or company...
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Customer Service Receptionist

Salary undisclosed
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Company Introduction

Titan Tech Academy (TTA) delivers hands-on and interdisciplinary applied PBL learning in cutting-edge technology, and Artificial Intelligence, as well as in entrepreneurship, STEAM, and other areas.

We ignite the potential of learners through unique learning experiences and gradually foster engineering concepts, design thinking, and an entrepreneurial mindset. Our approach enables students to acquire robust and holistic competencies and skills to tackle global uncertainties.

TTA is one of the few technology academies with the professional experience, and passion to build a brighter future for the next generation of innovators, entrepreneurs, and leaders.

Job Summary:

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities:

Customer Service & Relationship Management:

· Develop strong product knowledge to make appropriate recommendations to our customers.

· Build and maintain strong relationships with students, parents, and other stakeholders.

· Deliver a professional and high-quality service experience in customer-facing roles.

· Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.

· Take ownership of customer issues, ensuring effective and efficient resolution.

· Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

Administrative & Operational Support:

· Enrol new students and maintain an up-to-date student database.

· Maintain the orderliness of the centre to ensure a safe and conducive learning environment.

· Liaise with vendors to order supplies and coordinate necessary services.

· Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

Skills & Qualifications:

· Good knowledge of Microsoft Office Words, Excel, and PowerPoint.

· Good interpersonal and multi-task skills.

· Willing to learn and long-term work /develop in the organization.

· Minimum 1-year customer service/administrative experience is preferred.

· Willingness to work flexible hours, including evenings and weekends.

· The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).

What You'll Get:

· An attractive remuneration package and performance bonus.

· Career pathway and growth opportunities.

· Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.


Summary of role requirements:
  • Flexible hours available
  • 1 year of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 21 January 2025
  • Expected salary: $3,000 - $4,500 per month
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