Customer Service Coordinator
$ 2,500 - $ 2,500 / Per Mon
Checking job availability...
Original
Simplified
Customer Service Coordinator
Purpose of the position
The primary role of Customer Service Coordinator is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service Coordinator will often answer customer phone calls and emails, responding to customer’s questions and concerns.
Key Tasks
Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.
To promptly liaises with customers / suppliers’ inquiries via phone call or email on day-to-day operations.
To ensures all Inbound and Outbound documents & information is pass down to warehouse operators via email and/or all communication channels.
To ensures warehouse operators input data accurately and complete Warehouse Management System inventory transactions within the timeline and maintain stock accuracy.
To monitor / arrange daily Inbound and Outbound containers trucking with Customer.
To input data for monthly billing in excel file.
To ensure office areas are well maintained.
Performs other job-related functions as and when required by superior.
Educational background / Work experience
Candidate must possess at least O Level / Diploma in any field.
At least 2~3 year of working experience in the logistic / 3PL / Supply Chain is required for this position.
Proficient with computer function, Microsoft Office, email, warehouse management system.
Skills & Competencies
Good Interpersonal and communication skills. Able to work well as part of a team. Balanced and confident Applies experience and logic. Ability to work accurately and methodically.
Language Skills
Ability to communicate well in English (written and spoken)
Computer Literacy
Ability to use MS Outlook for email communication.
Proficient with computer function, Microsoft Office, email, warehouse management system.
Purpose of the position
The primary role of Customer Service Coordinator is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service Coordinator will often answer customer phone calls and emails, responding to customer’s questions and concerns.
Key Tasks
Be the contact point between customer and warehouse operators (external and internal stakeholder) on shipments arrangement.
To promptly liaises with customers / suppliers’ inquiries via phone call or email on day-to-day operations.
To ensures all Inbound and Outbound documents & information is pass down to warehouse operators via email and/or all communication channels.
To ensures warehouse operators input data accurately and complete Warehouse Management System inventory transactions within the timeline and maintain stock accuracy.
To monitor / arrange daily Inbound and Outbound containers trucking with Customer.
To input data for monthly billing in excel file.
To ensure office areas are well maintained.
Performs other job-related functions as and when required by superior.
Educational background / Work experience
Candidate must possess at least O Level / Diploma in any field.
At least 2~3 year of working experience in the logistic / 3PL / Supply Chain is required for this position.
Proficient with computer function, Microsoft Office, email, warehouse management system.
Skills & Competencies
Good Interpersonal and communication skills. Able to work well as part of a team. Balanced and confident Applies experience and logic. Ability to work accurately and methodically.
Language Skills
Ability to communicate well in English (written and spoken)
Computer Literacy
Ability to use MS Outlook for email communication.
Proficient with computer function, Microsoft Office, email, warehouse management system.
Similar Jobs
