Senior Messaging Engineer

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a part of something BIG!

• The Senior Messaging Engineer is responsible for Delivery, Operation Support and Implementation of the Email Messaging and Collaboration Service to internal Singtel stakeholders and users as part of the Singtel Workplace Services team.
• Working together with Workplace Transformation Team and Workplace End-User Support Team to deliver quality IT Workplace Email Messaging and Collaboration related services by applying Service Delivery approach to ensure consistent and continuous Endpoint solutions and technologies are successfully deployed to meet the Technology Infrastructure (TI) strategic objectives.
• Possess strong communication abilities and can implement appropriate plans towards achieving those goals.
• You should be able to address multi-faceted issues effectively and in a collaborative manner.

Make an Impact by:

• Responsible for the performance, availability, and service level of the Email & Collaboration IT Workplace services in the Singtel internal user’s endpoints.
• Email and Data Loss settings deployment to meeting Security Management standards in the Singtel’s Standard Operating Environment (SOE) for PC/Mobile/Application.
• Ensure 24x7 availability of Email Services infrastructure and systems. Perform troubleshooting and root-cause analysis, resolve the problems when faults are encountered.
• Provide Level 2/3 support for incidents related to Email and Collaboration services.
• Work with outsource vendor to provide Level 2 support for incidents/requests related to IT Email and Collaboration Service.
• Prioritize activities to ensure continuity of service and prompt issue resolution.
• Work with project and Workplace Transformation engineering team in the delivery of new IT Workplace services to operations.
• Work with Optus and NCS counterparts for seamless IT Workplace service delivery and support across the 3 entities.
• Analyze performance of Email and Collaboration Services. Identify problem areas, deliver solutions to enhance quality of service and to prevent future problems.
• Provide input to facilitate the negotiation and renewal of maintenance contracts for systems.
• Review existing processes and security policies for Email and Collaboration infrastructure and introduce preventative or optimized measures to improve systems quality and resiliency.

Skills for Success:

• Degree/Diploma in IT, Electronics Engineering or equivalent
• 2 – 7 years working experience
• 3 years Email & Collaboration Workplace Services related in a large enterprise (>2000 staff) with multi-location
• Good knowledge of SPF, DKIM, DMARC.
• Microsoft Office 365 Product Suite experience in highly security driven environment, especially Exchange Online (Hybrid), Teams, Sharepoint, End User data management.
• Proven experience in project delivery that span multiple countries and security domains
• Strong knowledge on Exchange Hybrid management and EOP
• Management of Microsoft Windows, MacOS, iOS and Android clients
• Good knowledge of Managed printing
• Working experience of using ServiceNow

Rewards that Go Beyond:

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.