At Kodecoon, we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.
Responsibilities & Duties
Be a key player in the customer acquisition team to onboard new parents to Kodecoon’s community
Share Kodecoon’s vision and recommend suitable coding programs for students
Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
Maintain customer relationships and build a strong Kodecoon community. Act as parents’ advocate and manage relationships with them
Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
Work with the teaching team to assess the students and follow up with parents for conversion
Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
Ensure that all customer information is properly documented and updated in our CRM system
Relationship manager for our Kodecoon’s community, continue to track the progress of students and maintain relationships with parents
Skills & Qualifications
Strong communication and problem solving skills
Fluent in spoken and written English. Fluency in Mother Tongue is a plus!
Driven, fast learner, proactive and ability to work in a fast-paced environment
Organized, detail-oriented and ability to manage different projects at once
Get things done attitude, self-driven
You are very meticulous and independent, able to set own priorities with time management to complete projects timely
Additional (Good-to-Have!)
You love to learn and expand knowledge in Computer Science and/or Engineering
Strong communication and problem solving skills. Open-minded and dynamic
You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
You have prior teaching experience, be it tutoring, or team training
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning, Afternoon
- Sunday: Morning, Afternoon
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected salary: $4,000 - $6,000 per month
