️ CSO (Call-Centre) | 1 Year Contract (Renewable!) | Up to $2,600 |AMK | #FJGE
$ 2,500 - $ 2,500 / Per Mon
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️ Customer Service Officer (Call-Centre)
Location (Nearest MRT): Ang Mo Kio
Salary: Up to $2,600
Duration of Work:
1 Year Contract Renewable & Convertible!)
Work Days & Hours: Monday to Fridays 8.30 AM to 5.30 PM + Alternative Saturdays 8.30 AM to 1.00 PM
-
Responsibilities:
To deliver personalised and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
Taking care of own wellbeing and contribute productively and effectively.
To meet the quality components (CSAT, monthly quiz and audit targets)
To be cross trained in another skillset or domain
-
Requirements:
Minimum 'N' Level qualification or higher
Proven stable employment history, with at least 1 year in previous role
Strong interest in pursuing a career in a call centre environment
Ability to thrive in a fast-paced work setting
Prior customer service experience preferred
-
For faster response, you can text me your resume via WhatsApp
@ 8338 3121 [Attn: Fiona] OR click on this link https://wa.me/6583383121
Please note that only shortlisted
candidates will be notified.
-
Are you or someone you know looking for temporary
or contract jobs? Join and share my Telegram community group!
Get instant access to the latest job updates, straight from there!
t.me/findajob
-
Fiona Leow
(R21100211)
Senior Consultant
RecruitFirst Pte Ltd
(E.A. 13C6342)
Location (Nearest MRT): Ang Mo Kio
Salary: Up to $2,600
Duration of Work:
1 Year Contract Renewable & Convertible!)
Work Days & Hours: Monday to Fridays 8.30 AM to 5.30 PM + Alternative Saturdays 8.30 AM to 1.00 PM
-
Responsibilities:
To deliver personalised and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
Taking care of own wellbeing and contribute productively and effectively.
To meet the quality components (CSAT, monthly quiz and audit targets)
To be cross trained in another skillset or domain
-
Requirements:
Minimum 'N' Level qualification or higher
Proven stable employment history, with at least 1 year in previous role
Strong interest in pursuing a career in a call centre environment
Ability to thrive in a fast-paced work setting
Prior customer service experience preferred
-
For faster response, you can text me your resume via WhatsApp
@ 8338 3121 [Attn: Fiona] OR click on this link https://wa.me/6583383121
Please note that only shortlisted
candidates will be notified.
-
Are you or someone you know looking for temporary
or contract jobs? Join and share my Telegram community group!
Get instant access to the latest job updates, straight from there!
t.me/findajob
-
Fiona Leow
(R21100211)
Senior Consultant
RecruitFirst Pte Ltd
(E.A. 13C6342)
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