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Gov Call Centre | Up to $2,600/Month + Comms | 5 Days/Week | Ang Mo Kio

$ 2,400 - $ 2,400 / Per Mon

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RecruitFirst is
hiring!

You will be
outsourced/deployed to our client as a Gov Call Cantre!



Location: Ang Mo Kio

Duration: 1 Year (Renewable, convertible)

Working Hours: Mon to Fri, alt Sat 0.5 Day

Salary: Up to $2,600/Month + Comms



Job scope:



Responsibilities


To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
To handle calls within the First Call Resolution (FCR) and only to escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
To meet the productivity components on both individual and team level (AHT, TPH, SL targets)
Taking care of own wellbeing and contribute productively and effectively.
To meet the quality components (CSAT, monthly quiz and audit targets)
To be cross trained in another skillset or domain




Requirements:

Singaporean/SPR only

Prior call centre experience



Interested
candidate, please WhatsApp your resume to 8786 0496.



Whatsapp for other opportunities too!



Joyce Ching

R24122958

Contract Management
Associate

RecruitFirst Pte Ltd

EA13C6342