IT Desktop Support Engineer

Key Roles & Responsibilities

• Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
• Escalate and work with third level support/third party vendor on resolution of problem when necessary
• Support remotely if necessary
• Maintain hardware inventory at assigned locations
• Provision new users with hardware, software and account setup
• Provide both remote and onsite support for multiple locations, if required
• Troubleshoot and resolve a variety of technical problems
• Assist with network connectivity issues
• Provide great communication and customer service to company employees in person and through phone calls and emails
• Work on assigned tasks and projects including hardware and software rollouts
• Work with hardware/software vendors, whenever required
• Provide training when needed to help facilitate users requests and in the implantation of company projects
• Provide VPN support including end-user setup and troubleshooting
• Work closely with other support teams (client support team, application support team, server support team)
• Develop and document IT operational processes whenever required
• Active Directory (User/ID creation, delete, reset, update, distribution list/security and accesses)
• Willing to learn and support new IT solutions, whenever implemented

Key Qualifications & Skills

• Minimum Diploma in Information Technology or equivalent in relevant discipline
• Minimum 2 years experience in PC, hardware, software support & IT security preferably
• Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
• Perferably with Office 365 hands-on experience of minimum 1 year
• Level 1 & 2 Support

Key Requirements

• Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
• Fluent in English and writing
• Currently residing in Singapore
• Able to start work immediately or within short notice

Job Types: Full-time, Contract
Contract length: 12 months

Pay: From $2,600.00 per month

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Education:

• Local Polytechnic Diploma (Preferred)

Experience:

• IT Desktop Support: 2 years (Preferred)

Work Location: In person

Application Deadline: 19/01/2025
Expected Start Date: 27/01/2025