Customer Service Officer
$ 2,000 - $ 2,000 / Per Mon
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To execute daily operations in accordance to the processes & procedures established
To report any service related issues, escalations or failures to the supervisor
To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.
To perform all reporting in a timely and appropriate manner
To work collaboratively with the warehouse and transport Team to ensure seamless information flow
To ensure all emails are cleared completely on a daily basis
To update all required shipment status into system
Any other duties as assigned.
Job Requirements:
Proven experience in a logistics, shipping, or operations role is preferred.
Experience with shipment documentation, including Pre-alerts, AWB, invoices, and permit declarations, is an advantage.
Familiarity with transport and warehouse operations, as well as coordination with cross-functional teams, is beneficial.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
Strong verbal and written communication skills to liaise with customers, suppliers, and team members.
Ability to follow up on issues, escalate problems, and provide clear status updates.
Strong organizational skills with the ability to handle multiple tasks, prioritize, and meet deadlines.
Attention to detail to ensure accuracy in shipment status updates, documentation, and reporting.
Ability to adapt to changing priorities and fast-paced work environments.
How to Proceed:
Interested applicants, please apply directly through the job portal or forward the latest copy of your resume to [email protected]
Only shortlisted candidates will be notified.
To report any service related issues, escalations or failures to the supervisor
To perform proper, follow up for all Expedite shipments (Local, Outbound & Inbound) and to keep all parties informed once delivery is completed.
To perform all reporting in a timely and appropriate manner
To work collaboratively with the warehouse and transport Team to ensure seamless information flow
To ensure all emails are cleared completely on a daily basis
To update all required shipment status into system
Any other duties as assigned.
Job Requirements:
Proven experience in a logistics, shipping, or operations role is preferred.
Experience with shipment documentation, including Pre-alerts, AWB, invoices, and permit declarations, is an advantage.
Familiarity with transport and warehouse operations, as well as coordination with cross-functional teams, is beneficial.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
Strong verbal and written communication skills to liaise with customers, suppliers, and team members.
Ability to follow up on issues, escalate problems, and provide clear status updates.
Strong organizational skills with the ability to handle multiple tasks, prioritize, and meet deadlines.
Attention to detail to ensure accuracy in shipment status updates, documentation, and reporting.
Ability to adapt to changing priorities and fast-paced work environments.
How to Proceed:
Interested applicants, please apply directly through the job portal or forward the latest copy of your resume to [email protected]
Only shortlisted candidates will be notified.
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