Service Team Leader
$ 2,600 - $ 2,600 / Per Mon
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JOB HIGHLIGHT
5 Days Work Week: Monday to Friday
10.00 am to 8.30 pm
KEY RESPONSIBILITIES
Sales management
Lead the team in building sales and maximise profitability by effective cost control to meet desired business results.
Analyse and evaluate sales trend and trading area.
Guide service crew to use various selling techniques to recommend and suggest additional purchases and upsell to customers.
Operations
Operationally equipped to manage all service sections within the restaurant and its related functions.
Lead in the efficient running and daily operations of the restaurant, in accordance to the company’s standards.
Ensure smooth implementation and execution of A&P programs and new products.
Evaluate and improve on operations and procedures.
Manage food cost, food wastage, inventory control.
Manage and maintain hygiene regulations and upkeep restaurant cleanliness.
Staff management
Lead in staff recruitment and people development through training and staff retention.
Lead and motivate staff in achieving sales targets and customer satisfaction.
Lead and train staff in delivering excellent customer service quality and standards.
Responsible for staff performance and discipline; monitor staff performance and conduct performance evaluation.
Service
Ensure good customer service standard; To provide customer satisfaction and maintain effective communication with customers.
Attend to customers on food and beverages queries and complaints; resolving issues when required.
Manage and handle customer feedback and complaints in an appropriate and timely manner, aligned with company’s standards.
Other related duties
Maintain proper administration and filing of restaurant certifications and other relevant documents
Timely submission of reports and schedules to Area Manager
To attend all meetings and training programs when required
To perform other duties as required or assigned
5 Days Work Week: Monday to Friday
10.00 am to 8.30 pm
KEY RESPONSIBILITIES
Sales management
Lead the team in building sales and maximise profitability by effective cost control to meet desired business results.
Analyse and evaluate sales trend and trading area.
Guide service crew to use various selling techniques to recommend and suggest additional purchases and upsell to customers.
Operations
Operationally equipped to manage all service sections within the restaurant and its related functions.
Lead in the efficient running and daily operations of the restaurant, in accordance to the company’s standards.
Ensure smooth implementation and execution of A&P programs and new products.
Evaluate and improve on operations and procedures.
Manage food cost, food wastage, inventory control.
Manage and maintain hygiene regulations and upkeep restaurant cleanliness.
Staff management
Lead in staff recruitment and people development through training and staff retention.
Lead and motivate staff in achieving sales targets and customer satisfaction.
Lead and train staff in delivering excellent customer service quality and standards.
Responsible for staff performance and discipline; monitor staff performance and conduct performance evaluation.
Service
Ensure good customer service standard; To provide customer satisfaction and maintain effective communication with customers.
Attend to customers on food and beverages queries and complaints; resolving issues when required.
Manage and handle customer feedback and complaints in an appropriate and timely manner, aligned with company’s standards.
Other related duties
Maintain proper administration and filing of restaurant certifications and other relevant documents
Timely submission of reports and schedules to Area Manager
To attend all meetings and training programs when required
To perform other duties as required or assigned
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