Checking job availability...
Original
Simplified
Responsibilities
Work closely with the Service Recovery Manager and Associates to support in the implementation of new process changes and initiatives which optimise processes and reduce the time taken to ensure parcels flow back into the normal operations flow
Oversee the daily operations and ensure Recovery SOPs and service standards are adhered to by the Recovery ground operations teams
Monitor the daily parcel counts that enter Recovery and monitor the time spent in Recovery
Ensure all tickets/issues raised in the ticketing system are categorised accurately and assigned and responded to
Handle escalated parcel issues and tickets and provide timely updates and appropriate resolutions to clients/shippers
Consolidate common recurring issues in tickets
Requirements
Min. Diploma in any field
0 - 1 years of operations experience in logistics/supply chain industry or relevant fields
Resourceful critical thinker to resolve challenges from daily operations
Good team player with ability to interact with all levels
Self-motivated, proactive and results oriented
Work closely with the Service Recovery Manager and Associates to support in the implementation of new process changes and initiatives which optimise processes and reduce the time taken to ensure parcels flow back into the normal operations flow
Oversee the daily operations and ensure Recovery SOPs and service standards are adhered to by the Recovery ground operations teams
Monitor the daily parcel counts that enter Recovery and monitor the time spent in Recovery
Ensure all tickets/issues raised in the ticketing system are categorised accurately and assigned and responded to
Handle escalated parcel issues and tickets and provide timely updates and appropriate resolutions to clients/shippers
Consolidate common recurring issues in tickets
Requirements
Min. Diploma in any field
0 - 1 years of operations experience in logistics/supply chain industry or relevant fields
Resourceful critical thinker to resolve challenges from daily operations
Good team player with ability to interact with all levels
Self-motivated, proactive and results oriented
Similar Jobs