Reservations Officer

Processes reservations by mail, telephone, central reservation systems referral.
Processes reservations from the sales office, other departments, corporate companies and travel agents.
Knows the type of rooms available as well as their location and layout.
Knows the selling status, rates, and benefits of all packages plans.
Knows the credit policy of the hotel and how to code each reservation.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Determines room rates based on the selling tactics of the hotel.
Prepares letters of confirmation. Communicates reservation information to the front desk.
Processes cancellations and modifications and promptly relays this information to the front desk.
Understands the hotel's policy on guaranteed reservations and no-shows.
Processes advance deposits on reservations.
Tracks future room availabilities on the basis of reservations.
Prepares expected arrival list for front office use.
Assists in preregistration activities when appropriate.
Handles daily correspondence. Responds to inquiries and makes reservations as needed.
Makes sure that files are kept up to date.
Maintains a clean and neat appearance and work area at all times.
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow colleagues.
Tracks future room availability on the basis of reservations
To be aware of all front office procedures
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.
Willing to undertake any reasonable request made by management in any other areas of the house.
Any other ad-hoc duties assigned