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Start your career as a Customer Service Planner at Vopak and be responsible in translating the customer orders into optimal logistic programs by analyzing product delivery or supply chain processes to identify or recommend changes. The stakes are high 24/7, the pressure is always on, customers are expecting the Planner to contribute to their bottom line by continuously optimizing the planning in order to minimize logistics cost. The Planner optimizes the holistic use of terminal resources while ensuring maximum efficiency and productivity. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Planner at Vopak.
What will you do as a Customer Service Planner?
As a Customer Service Planner, you will be responsible for prioritizing and planning of customer orders and programs, holistically and independently without bias. Additionally, managing pre-arrival communication with Agents (vessel ETA to ETB) and internal communication between Customer Service and Operations, coordinating with Operations and Maintenance departments to support terminal activities and infrastructure downtime as well as continuous improvement to enhance service delivery performance
What do we offer you?
A market-based salary depending on your experience and knowledge and attractive bonuses
Various growth opportunities
What do we expect from you as a Customer Service Planner?
At least 3-6 years of experience in highly dynamic, fast paced environment
Experience in terminal operations
Operational or Logistics experience in Oil & Gas or bulk logistics is a strong bonus
Experience in maritime / vessel operations is a bonus
Relevant experience in (industrial / B2B) a fast paced environment
Degree in any business discipline (for new hire)
Robust personality with positive energy and outlook
Relentless will to optimize and improve: solution creator
Ability to communicate effectively
Ability to collaborate comfortably at all levels
Accuracy in order management and reporting
Detailed and meticulous
Speed and accuracy
Team Player
Competent in using in-house ERP system
Your core responsibilities are:
Understand the infrastructure system, line routes and terminal constraints
Empowered to plan terminal activities independently, with the most optimal use of terminal resources
Execute planning activities within a defined framework/system with dependencies on other processes
Monitor, review and highlight any gaps in the performance and ensure prompt delivery of customer orders and expectations
Jetty Planning: Plan all vessels and barges at the jetties based on prevailing operational planning guidelines
Calculate laytime based on available vessel and shore tank information, norm times and planned activities
Maintain contact with relevant third parties in the days prior to arrival
Coordinate closely with Operations to monitor progress of running operations, scheduling (hardware) for upcoming vessels
Truck Planning: Review and coordinate trucking timeslots to ensure no conflict in infrastructure usage with other terminal activities
Manage and coordinate with Operations for manpower availability to support trucking activities
Transfers Planning: Plan ITT Including ITT Blend within the logistics program
Plan External Pipeline transfers
Align the Truck and Drumming activities with the marine and ITT movements
Perform signal conflicts and delays and triggers discussion with CS and Operations
Act as the single point of contact between the Account Managers and the CCR (Operations) for planning and progress related communication (except for urgent customer-fronting issue)
Lead planning discussions between CS and Operations (morning meetings, issue resolution etc)
Represents Vopak’s interests when dealing with third parties, including but not limited to shipping agents and bulk transporters
Coordinate with Operations and Maintenance on the impact and timing of infrastructure downtime, to minimize customer impact and optimize use of maintenance resources
Manage periodic and preventive maintenance requests, and contribute to the superior safety standards expected of Vopak
Contribute to reviewing existing customer service planning and logistics process in their area of work to generate new ideas for continuous improvements
Monitor trends and evaluate opportunities for implementation
Want to start as a Customer Service Planner at Vopak?
We are interested in learning more about you. To send your application, click the 'apply' button. For more information about the vacancy, please email
Learn more about careers in Vopak on our YouTube channel
This Job Description is not intended to be all-inclusive. The employee may cover other related duties to meet the ongoing organizational needs.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, religion/belief, sexual orientation or age.
Only shortlisted candidates will be notified.
The successful candidate will be awarded a local employment contract.
