JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

SEA Workplace Management (WPM) Head of Operations (GHO) Leader

POSITION GOALS

This unique role is responsible for the operational delivery of critical components of our APAC Workplace Management business.

As the SEA GHO, the role oversees our SEA WPM operations, reporting to the APAC WD COO and with matrix reporting to our SEA Account Management Leader. The role sits in the WPM APAC and SEA Account Management leadership teams to:

• Ensure the implementation of WPM Standards with any required configuration for SEA.
• Drive the optimization and excellence in service delivery by working with SEA's Account Leaders and Managing Directors / Group Account Executives.
• Target and drive improvement in profitability by working with Account Teams.
• Develop the strategy and implementation for self-performance of services (in-sourcing following our standard country delivery model).
• Partner with Account Leaders to resolve any major operational issues.
• Identify talent and support overall succession planning for WPM resources assigned to accounts.
• Act as the ‘Team Captain’ for other WPM SBL resources within SEA (e.g., HSSEQ, Engineering) and other functional teams involved in delivering WPM services (such as Sourcing).
• Work with sourcing to define any specific third-party suppliers required to deliver part of the overall WPM delivery, including leveraging preferred suppliers.
• Be the subject matter expert (SME) for WPM services in SEA, supporting sales, renewals, and growth opportunities.
• Implement JCAP (our business assurance program) and other processes to ensure regulatory compliance across SEA.
• Define evolving technology or delivery needs based on feedback from account teams, sales pursuits, and the market. Work with the Leadership team to prioritize and solve solutions.

The time devoted to pursuing these goals is anticipated to be allocated in the following manner:

• Strategy, Operating Excellence, Innovation, Quality and Performance – 50%
• Issue Resolution/Troubleshooting – 20%
• Talent Recruitment and Development – 10%
• Solutions Development Support – up to 20%

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.