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Help Desk (Call Center) | $2500 | 8-8 day/night shift 4 Working days

$ 2,000 - $ 2,000 / Per Mon

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Responsibilities :

Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve technical problems.
Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

Higher Nitec or Diploma in Computer Science, Information Technology, or a related field.
Basic understanding of computer systems, hardware, software, and networking.
Basic understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
Open to work in 12 hours rotating shift arrangement.

More Information:

Company: International IT Service Provider MNC [Actual work location will be at one of their clients (end-user)(Healthcare)].
Working Hours: 7 am -7 pm / 8 am – 8 pm / 10 am – 10 pm



Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)