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[East] Senior Govt Call Agent| 6 months contract| Office hours| Experience needed|up to $4000/month

$ 3,000 - $ 3,000 / Per Mon

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Original
Simplified
Monday - Friday
9am - 6pm
East, near MRT
6 months contract

Job scope:


Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirement:

Must have call centre experiences at least 3 years
Able to work independently

EA Personnel Name: Zax Kiong
EA Personnel No: R23116343
EA License No: 04C3537