Telecommunications Agent
$ 2,100 - $ 2,100 / Per Mon
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Communications Officer
Reporting to the Communications Manager, responsibilities and essential job functions include but are not limited to the following:
Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
Report broadband and telephone equipment defects to the relevant vendors
Attend to complaints and enquiries referred to by Communications Assistant
Highlight important events, special instructions and information to the team
Handle follow ups passed over from the previous shift
Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
Requirements:
Minimum O level education with 5 credits or a diploma
At least 1 year experience in the Hospitality/Service Industry preferred
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera will be an advantage
Able to commit to rotating shifts, will include overnight shifts
Able to speak English and Mandarin to serve mandarin speaking guests
Reporting to the Communications Manager, responsibilities and essential job functions include but are not limited to the following:
Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
Report broadband and telephone equipment defects to the relevant vendors
Attend to complaints and enquiries referred to by Communications Assistant
Highlight important events, special instructions and information to the team
Handle follow ups passed over from the previous shift
Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
Requirements:
Minimum O level education with 5 credits or a diploma
At least 1 year experience in the Hospitality/Service Industry preferred
Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Knowledge of Opera will be an advantage
Able to commit to rotating shifts, will include overnight shifts
Able to speak English and Mandarin to serve mandarin speaking guests
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