SAP Regional Communications & Public Engagement Director

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

Job Description:

Location:

Home-based in any country where World Vision International is registered to operate preferably Asia Pacific or proximity. Flexible work arrangements.

The purpose of role:

This position is responsible for leading World Vision’s communications and public engagement efforts across the SAP region. The role will direct efforts to strengthen World Vision’s reputation and influence, building trust with key audiences for greater organizational impact. This position will provide oversight of core communication deliverables, including leadership to Field Offices in the key areas of Content and Experience Production, Global Voices (including media, reputation management and campaigns) and Internal Engagement. The role will also provide oversight to major humanitarian responses across the region to ensure the organizational minimum standards for emergency communications are met. This position will ensure the quality planning and delivery of high-impact communications for local to global audiences, in support of World Vision’s Partnership strategy, Our Promise, and including key regional external engagement efforts. The role matrix manages National Office communications leaders in all SAP countries.

Responsibility:

Strategic Leadership (20%)

• Leads and executes an integrated communication and public engagement strategy and annual business plan to build World Vision’s reputation and brand with key audiences, tell our story and support key priorities.
• Directs improvements to the region’s communications operating model to optimize ways of working, increase stewardship of resources and strengthen the quality of communications deliverables for the Partnership.
• Advises Regional Leadership and National Directors in field offices across the region on strategic reputation, internal and external positioning, technical branding, global branding, communication capacity building, and opportunities and issues to elevate understanding, performance and accountability across the region.
• Leads communications efforts that contribute to supporting regional and Partnership fundraising and brand priorities such as Chosen, Childhood Rescue, grant acquisition, impact reporting, and external engagement that build trust.
• Directs humanitarian response communications to ensure Partnership media, advocacy messaging and fundraising needs are met through talent mobilization and provision of targeted content, proactive and reactive messaging and media spokespersons.

Reputation Risk Management (15%)

• As the regional focal point on reputation risk management, socializes a proactive risk management approach with leaders across the region, identifying opportunities to build reputation and decrease the impact of specific risk issues.
• Identifies, assesses and coordinates World Vision responses to current or risk potential issues.
• Escalates major issues and coordinates with the Global Centre risk unit as part of the Integrated Risk Management approach.

Content, Experiences, Media & Social (30%)

• Directs the delivery of high-quality, evidence-based, child-focused content/multi-media packages to meet World Vision’s priority audience needs, including advocacy, external engagement, grant acquisition and other resource development activities at the regional level. This includes the production of high-quality content packages from within the team as well as oversight of content produced from across the region for global use.
• Champions virtual field experience communications that connect targeted audiences to our work to enhance transparency, accountability and donor and supporter engagement regardless of travel restrictions.
• Works closely with Regional Office focal points to advance communications work around the global campaign, agreed Global Moments, disasters, fragile contexts, and key regional engagement initiatives.
• Engages media across the region, together with national media focal points in coordination with Partnership media managers, to maximize positioning opportunities with targeted outlets, developing regional spokespersons and messaging as needed.
• Drives digital and social media audiences’ engagement in World Vision’s mission and the advocacy issues we raise through compelling content and aligned campaigns.
• Directs an aligned and engaging digital presence at regional and national level that leverages World Vision’s global brand, regional value proposition and field ministry impact.
• Oversees an effective and globally aligned insights and metrics framework for media and social media efforts

Internal Engagement (15%)

• Leads the development and implementation of an internal engagement approach and plan that connects, informs and inspires leaders and staff across the region around World Vision’s local to global ministry.
• Supports the process for continuous learning on appropriate communication systems, processes and tools.
• Facilitate access to key communications resources, materials, learning and support opportunities for field and regional offices

Team Leadership and Partnership Representation (20%)

• Manages a high-performing, multi-discipline Regional Office communications team.
• Coordinates and manages the region's national communications teams, through a matrix relationship. This includes coordination with national leadership to ensure that teams are high-performing, delivering on Partnership priorities, and advising on capacity gaps.
• Actively represents communications issues and priorities to World Vision’s communications network and the Partnership through forums such as the Communications Leadership Council.
• Contributes to the development of global policies, guidelines, and standards relating to communications and provides leadership in contextualizing and mainstreaming them within the region.
• Plans and executes capacity-building initiatives for Field Offices.

Qualification for the role

• At least 10 years of professional experience in international communications, media and journalism, with a minimum of 5 years leading and managing teams.
• At least 5 years of work experience with international NGOs.
• A Master Degree or equivalent in Communications, Media, Journalism, Public Affairs or related fields.
• Strong track record in media relations, crisis management, creating constructive relationships and having the confidence to represent the organization in the media.
• Ability to respond rapidly to disasters and provide strategic and operational advice on handling them.
• Excellent English written and spoken communication skills.
• Demonstrable track record of developing and executing external communications within scope and budget to positively impact the organisation’s influence and visibility.
• Experience managing reputation risk issues and employing successful mitigation measures.
• Experience leading effective digital communications, including social media and an understanding of relevant tools and trends.
• Experience leading/managing multiple and or overlapping content production assignments across multiple contexts that engage, compel and demonstrate knowledge, impact and expertise.
• Proven ability to effectively manage teams and projects to deliver outcomes on time.
• Experience linking communication outputs with fundraising, especially in a non-profit setting.
• Proven ability to train and coach staff and peers.
• High level of awareness of global and regional socio-economic, political and environmental issues.
• Ability to work virtually with other teams across different time zones, and in different cultural contexts.

Applicant Types Accepted: