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Entry-Level Customer Support Specialist

$ 3,500 - $ 4,000 / Per Mon

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Job Description:

  • Provide first-level support to customers via phone, chat, or email
  • Ensure accurate order processing and delivery tracking
  • Assist with returns and exchanges according to company policy
  • Respond to queries with professionalism and care
  • Record detailed customer interactions in CRM software
  • Follow up with customers to ensure satisfaction
  • Work with other departments to resolve issues promptly

Qualifications:

  • Polytechnic Diploma (or equivalent) required
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Strong attention to detail
  • Positive, service-oriented attitude
  • Problem-solving skills with a focus on customer satisfaction
  • Basic computer skills, with an eagerness to learn new tools

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,500.00 - $4,000.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Health insurance
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Attendance bonus
  • Overtime pay
  • Performance bonus
  • Retention bonus
  • Yearly bonus

Work Location: In person