Customer Experience Specialist (Call Centre/ Labrador Park/ 5 Days/ Up to $3,500)
$ 2,500 - $ 2,500 / Per Mon
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[Order Number: 830863]
Mon-Fri, 08:30 - 17:30
Responsibilities
Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
Follow up closely with internal parties for resolutions.
Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
All customer service request and any follow-up interaction is logged into CRM accurately and timely.
Assist in processing and invoicing Local and Export spare part orders.
Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
Spare parts inventory management.
Perform other assigned duties and/or project work.
Requirements
Relevant experience
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771
Mon-Fri, 08:30 - 17:30
Responsibilities
Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
Follow up closely with internal parties for resolutions.
Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
All customer service request and any follow-up interaction is logged into CRM accurately and timely.
Assist in processing and invoicing Local and Export spare part orders.
Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
Spare parts inventory management.
Perform other assigned duties and/or project work.
Requirements
Relevant experience
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771
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