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L1 Support Engineer

$ 2,200 - $ 3,000 / month

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Oversight and management of Operation JIRA support tickets coming in for the system

Leading the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution

Communicating directly with users to help resolve their issues

Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

Job Type: Contract
Contract length: 12 months

Pay: $2,200.00 - $3,000.00 per month

Schedule:

  • Day shift

Work Location: In person