Technology Business Partner

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

At SATS, people are our greatest asset, and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Technology Business Partnering

• Bridge the gap between technology and business operations
• Collaborate closely with both technical teams and business stakeholders to ensure alignment, efficiency, and successful outcomes
• Understanding business needs, translating them into technical requirements (considering both functional and non-functional aspects), identifying, evaluating, and driving technology solutions that aligns with business and operation objectives
• Stay informed about industry trends and emerging technologies

IT Support & Maintenance

• Address incident management and its timely resolution within SLA
• Manage team’s deliverables to maintain the SLA uptime of the Business Units’ systems and application
• Manage change management process within Technology endorsing RFC

Project Deliverables

• Identify and analyze business issue with an aim to deliver an IT solution (this can be via system enhancements or projects)
• Define business requirement and engage in business process re-engineering
• Drive team to review cost benefit analysis and provide alternative and/or more cost-effective solutions
• Manage team’s key deliverables in the entire process of a System Development Life Cycle (SDLC) including CR, RFP or RFQ, evaluation, management papers for approval and contract finalization
• Ensure IT solution delivered within schedule and budget

Stakeholder Management

• Manage stakeholder (including management, internal & external Tech professionals, business and operations), ensuring timely and accurate communication to address their issues and queries
• Manage the deliverable of the team’s assigned project and resolve issues, conflict with stakeholders

IT Budget Management

• Budget planning
• IT planning
• Contract Management

Team Management / Collaboration

• People management
• Team building / collaboration

• Bachelor's degree in system information, Computer Science, or equivalent Information Technology disciplines
• At least 10 to 15 years of Business and / or Systems Analyst and IT Systems / Project Management experiences
• Possessing the following capabilities and experiences would be an added advantage
  • LEAN, Six-Sigma, Business Process Improvement/Re-engineering, process mappings
  • Certified Business Analyst, PMP, CITPM or equivalent certifications
  • Prior experience in Aviation and Gateway Ground Handling industry
  • Hands-on experiences managing IT projects with value of at least $500k and/or for a duration of at least 24 months
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
• Highly organized and possesses ability to manage multiple systems, projects and/or tasks concurrently
• Leadership and able to lead and manage a team of internal and/or external professional
• Driver for change and innovation

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