Network Manager, Technology

Headquartered in Singapore, SATS Ltd. is one of the world’s largest providers of air cargo handling services and Asia’s leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg.

At SATS, people are our greatest asset, and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

You will be involved in the overall planning and managing of ICT infrastructure and related projects. This includes managing SATS-wide infrastructure, systems, network project initiation to implementation and maintenance, to meet SATS' business objectives, and in alignment with the overall SATS Technology strategy and directions.

• Collaborate with Business Units to support key IT initiatives and streamline infra-related support and service workflows.
• Lead and manage network support activities, including infrastructure architecture, resource/budget planning, and performance optimization, focusing on hardware, operating systems, virtualization, software distribution, storage, data replication, and backup for both existing and new applications.
• Work with technology leaders and service providers to plan and deliver network projects that enhance service satisfaction and delivery.
• Standardize infrastructure services across SATS to reduce operational overheads.
• Develop and enforce network standards to ensure interoperability, stability, availability, serviceability, resiliency, security, and performance.
• Plan and implement the network lifecycle roadmap.
• Monitor and maintain network services, collaborating with service providers to address issues and changes.
• Drive ITIL-compliant processes to ensure smooth and sustainable network operations.
• Identify and implement new technologies and solutions to meet organizational needs, leveraging emerging trends and standards.
• Provide consultancy on local and global network management, ensuring designs and architectures meet availability standards.
• Conduct regular reviews to ensure network designs align with service levels and standards.
• Work with global teams to align network strategies and best practices across regions.

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology.
• At least 8 years of relevant IT experience in designing, deployment and management of infrastructure solutions and services for enterprise level.
• Manage and support application systems, network and system infrastructure with large campuses and geographically dispersed locations (Certifications such as MCSE, CCNA, CCNP, CCDA, ITIL V3 foundation or equivalent will be an added advantage).
• Good knowledge of network design principles, tools and technologies in the network eco-system, particularly in WAN, SD WAN, LAN (wired and wireless), Data Centre core network backbone, DNS/DHCP/IPAM, firewalls, load balancers, proxies, Network Access Control (NAC) and IP phone solutions.
• Knowledge of both application and infrastructure security in servers, network, client computing and ICT operations to effectively manage vendors.
• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management.
• Excellent communication (both oral and written) as well as strong project, vendor and contract management skills.
• Pro-active, analytical, dynamic, dedicated and responsible self-starter with strong customer orientation and multi-tasking capabilities.
• Strong project, vendor and contract management skills.

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