Outlet Manager, Ginger Lily (Hilton Singapore Orchard)

Outlet Manager, Ginger Lily (Hilton Singapore Orchard)

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Outlet Manager, Ginger Lily, is concerned with the strategic management of the lobby lounge and bar, in line with prescribed Hilton policies and procedures.

What will I be doing?

As the Outlet Manager, Ginger Lily, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Develop and propose a range of creative and premium beverage to the Director/ Assistant Director of F&B that appeals to guests.
• Manage a portfolio of guests ensuring efforts are directed at capitalising all revenue generating opportunities.
• Actively seek verbal feedback from guests and team members at each service period.
• Propose and implement actions to make improvements to guest service.
• Positively deal with and learn from guest complaints and comments with follow-up, and feedback to the Assistant Director / Director of Food & Beverage.
• Be proactive towards guests, assisting them with any reasonable requests, and train all team member to anticipate guests needs.
• Monitor standards through regular standards review checks.
• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
• Ensure that the shift is reviewed, and handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Maintain event and function histories to assist with returning events.
• Participate in future menu changes with the Director of Food & Beverage and the Director of Culinary, taking into consideration new F&B trends, market demands and sales achievements.
• Attend and participate in regular F&B operational meetings.
• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Seek out and maximize departmental and hotel revenue opportunities.
• Create and implement sales promotions and team member incentives as per discussion with the Director of F&B.
• Recommend promotional activities to the Director of F&B/ Assistance Director of F&B to generate increased revenue and stimulate increased market activity.
• Identify, communicate and act on potential sales leads.
• Forecast potential revenues and costs, able to analyse and explain any financial variance against plan.
• Marketing and Promotions to develop strategies to promote the outlet and its offerings to guests, including social media and in house guest.
• Manage promotional campaigns within the hotel.
• Coordinate and manage special/ buy out event ensuring successful execution and guest satisfaction.
• Retail Management (Mooncake, CNY and Festive).

What are we looking for?

An Outlet Manager, Ginger Lily serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2 to 4 years managerial position in a 4 / 5-star category hotel.
• Possess a valid food hygiene certificate.
• Upkeep with the fast-moving F&B trend in the market.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, service techniques, and guest interaction.
• Able to work under pressure and deal with stressful situations during busy periods.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!